Privacy Policy

Introduction

This Privacy Policy explains how synchubnexisum d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller for your personal information is:

synchubnexisum d.o.o.
Zaloška cesta 99
6019 Koper, Slovenia
Registration Number: 8521479635
VAT Number: SI85143692
Email: privacy@synchubnexisum.world

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and company details when you contact us or request our services
• Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics
• Communication Data: Records of your correspondence with us, including emails and form submissions
• Service Data: Information related to the analytics services we provide to your fitness centre

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• To provide and improve our fitness community analytics services
• To respond to your enquiries and provide customer support
• To communicate with you about our services and updates
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our legitimate interests
• To process and fulfil service agreements and contracts

We process your data based on your consent, our legitimate business interests, contractual necessity, and legal obligations as permitted under GDPR.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist us in operating our website and delivering our services
• Legal authorities when required by law or to protect our rights
• Professional advisers such as lawyers and accountants
• Third-party analytics and advertising platforms with your consent

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at privacy@synchubnexisum.world.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Typically, we retain:

• Contact form data and enquiries for 3 years
• Service agreement data for 7 years after contract completion
• Website analytics data for 26 months
• Cookie consent records for 13 months

Data may be retained longer if required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@synchubnexisum.world
Phone: +386 55 993 977
Post: synchubnexisum d.o.o., Zaloška cesta 99, 6019 Koper, Slovenia

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Legal Basis for Processing

Our legal basis for processing personal data under GDPR includes:

• Consent: For marketing communications and non-essential cookies
• Contract: To perform our services and fulfil agreements
• Legitimate Interests: For website analytics, business communications, and service improvement
• Legal Obligation: To comply with accounting, tax, and other legal requirements